Wante Mekey Clarke (Wante) holds an MS in Health Administration with a BSc. in Health Care Management from the University of Phoenix. She has more than 10 years in health and patient care at the Wake Forest Baptist Medical Center in Winston Salem, NC. Wante has worked Patient Service Coordinator. In her recent portfolio, she worked as a Birth Center Navigator where she oversaw new mothers and family alignment with hospital and community resources. She once served the hospital as secretary for the clinical and psych units.

Core Customer Service & Support Strengths

  • Over a decade of frontline customer service experience across hospital systems, nonprofit organizations, and corporate environments.
  • Skilled in guiding patients, families, and clients through complex processes with clarity, empathy, and professionalism.
  • Strong communicator able to manage high‑volume inquiries, resolve concerns, and maintain positive interactions in fast‑paced settings.
  • Experienced in navigating sensitive situations — birthing support, medical procedures, insurance issues, and community needs — with calm, patient‑centered service.
  • Proven ability to connect individuals with appropriate resources, both within large institutions and in the broader community.

Healthcare Customer Service Experience

  • Birth Center Navigator (2019–Present)
    • Acts as a primary support contact for families during birthing.
    • Provides guidance, answers questions, and connects patients to hospital and community resources.
    • Serves as a communication bridge between staff and patients.
  • Patient Service Coordinator (2015–2019)
    • Managed appointment pathways for multiple specialty clinics.
    • Handled high‑volume phone calls with courtesy and professionalism.
    • Verified insurance, processed requests, and ensured accurate messaging for appointments and medications.
  • Unit Secretary (2010–2015)
    • Delivered consistent clerical and customer support during admissions, transfers, surgeries, and discharges.
    • Ensured timely communication with patients, families, and clinical teams.
    • Maintained a safe, welcoming environment and supported patient needs across age groups.

Administrative & Client Support Background

  • Administrative Assistant — Liberian Associations (U.S. & Europe)
    • Provided customer‑facing support for members, partners, and officials.
    • Managed records, coordinated meetings, and maintained professional communication channels.
    • Handled clerical tasks, procurement, and project coordination.
  • Customer Service — Citibank (Adecco Staffing)
    • Promoted banking services, engaged customers, and directed them to appropriate locations.
    • Strengthened brand awareness through direct customer interaction.

Education

  • M.S. Health Administration (2017)
  • B.S. Health Care Management (2015)
  • Certificate: Medical Unit Secretary (2011)
  • Additional certificates in International Business, Management Studies, and Dutch language proficiency.

Memberships & Service

  • Active member of community and professional organizations.
  • Habitat for Humanity volunteer with 300+ service hours.
  • Leadership roles in Liberian associations in the U.S. and Europe.

Professionally, Wante is multilingual, she speaks Dutch, French, and English. He holds professional certificates in International Business and management studies, from Dutch B1 University, Utrecht, Netherlands to name a few.