Naval is Co-Founder and Chief Operations Officer with Avival Impex Reporting. Avival Impex Report launched this company in 2017 in a small way which has grown into a decent size in terms of Business allocation and employees (both Direct & Indirect). Prior to the above Naval has worked with:
Emtel Mauritius: As Chief Customer Operations Officer handling end-to-end business for the Telecom and DTH arm of Currimjee group of companies
Airtel Africa: As Director of Customer Experience and Chief Commercial Officer in West African countries where we attained Market leadership in 4 out of 5 countries handled.
Tata Tele Services: Chief Customer Operations Leader for the Enterprise division in the entire North India and instrumental in roping in 40 very Large Accounts (Both Government and Private) whereby making huge impact Ebitda for the organization.

Naval Tiwari was a Senior Strategic and Commercial Executive with 25+ years of experience in Consultative and Executive capacity for Insurance / Banking Industry, Retailing, Virtual Wallet, Ed -tech & Telecom industry and prior experience in the Hospitality operations domain. Track record of setting up, scaling up and heading Commercial Service Operations/ Sales & Distribution functions through automation for various organizations both in India and in global setups. Demonstrated Executive & Senior management leadership and competencies by driving and leading businesses to market leadership positions through effective Customer Experience led Go to Market strategy conceptualization and implementation, Sales & Distribution in B2C & B2B space, U&R (Usage & Retention) , KYC ( Know Your Customer) under Customer Onboarding process), BCP ( Business Continuity Process) and Customer Service Operations strategies and action plans. Expertise in Market growth through opportunity identification & its encashment through Market Stakeholder Symbiotic Partnerships in B2B & B2C domain resulting in revenue generation, margin contribution, expanding product & service lines, strategy planning & budgeting, operational excellence, process improvements, promotions/branding, client/stakeholder management, compliances and team development. An independent thinker with high achievement orientation, whose roles have evolved through proven abilities and persistent challenging of status quo of Business inertia towards betterment.